Privacy policy

Effective date: July 1, 2023

ResMed Corp., its brands, affiliates and subsidiaries (“ResMed,” “we,” “our” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy (“Policy”) describes how ResMed collects, uses, discloses, and otherwise processes the personal information described in this Policy, and the rights and choices individuals have regarding such personal information.

By using our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Services and any dispute over privacy is subject to this Policy and our Terms of Use available at www.resmed.com/en-us/terms-of-use/, including the applicable terms governing limitations on damages and dispute resolution. The servers that host this website are located in the United States, and any personal information you provide to us will be processed by ResMed in the United States. The Services are intended for United States and Canadian users only.

Scope of this policy

This Policy applies to personal information we collect when you visit our website, www.ariahealth.com (the “website”), use our products and services that include a link to this Policy, subscribe to receive marketing communications from us or otherwise interact with us, including through social media (collectively, the “Services”).
For purposes of this Policy, “personal information” means information that identifies, describes or is reasonably capable of being associated with you or your household.

Additional disclosures. Depending on how you interact with us, we may provide you with other privacy policies that include additional details about our privacy practices. For example, this Policy does not apply to job applicants or to employees and other workers in the context of our working relationship with them. This Policy also does not apply to our current, former and prospective healthcare professional customers, vendors and business partners. Additionally, protected health information, as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), that we collect, receive or otherwise maintain about you as a business associate to a covered entity will be covered by the covered entity’s Notice of Privacy Practices and our business associate agreement with that covered entity.

Personal information we collect

As further described below, we collect personal information directly from you, automatically through your use of the Services and from other third-party sources. To the extent permitted by applicable law, we may combine the information we collect from publicly available or third-party sources.

Personal information collected directly from you. While the personal information we collect varies depending on your use of our Services and our interactions with you, in general, we may collect the following personal information directly from you:

  • Contact information. When you contact us, including when you sign up to learn more about ResMed or when you join the ResMed community, we collect your full name, email address, country of residence, demographic information and other information you choose to provide.
  • Health information. Information related to your health, such as medical condition, sleep therapy and device usage.
  • Communications and interactions. When you email, call, contact us, submit questions or otherwise speak to a member of our team, we collect and maintain a record of your contact details, communications and our responses. If you speak with us by phone, we may collect call recordings for quality assurance and training purposes.
  • Surveys. If you participate in our voluntary surveys, we collect information such as preferences, demographic information (age or gender, medical history, etc) and your responses, feedback and any other information you choose to provide.
  • Preferences and feedback. If you participate in one of our questionnaires, we collect your responses, feedback and other information about your use of the Services, such as your communications preferences and other preferences and feedback you choose to provide.
  • Events and other requests. We also collect personal information related to your participation in our events and other requests that you submit to us related to our Services. For example, if you register for, or attend, an event that we host or sponsor, we may collect information related to your registration and participation in the event.

Personal information collected automatically. When you use our Services, we and our providers automatically collect certain personal information through the use of cookies, pixel tags and other similar technologies. The personal information we may automatically collect includes:

  • Device and browsing information. We collect information, such as IP address, unique ID, device type, general location information (such as region, which may be derived from your IP address), browser type, browser language, domain names, access times, date and time stamps, operating system, scrolling activity, internet service provider and other similar device and browsing information.
  • Activities and usage. We also collect activity information, such as information related to how you interact with the Services, including page views, links and items clicked, features used, time spent within the Services and other activity and usage information.
  • Location information. If you choose to enable location-based sharing with us through your device settings, we may collect precise location information, such as GPS coordinates to provide content that is more relevant to your location and to otherwise improve your interactions with our Services.

To the extent permitted by law, we may combine this information with other information that we have collected about you. For more information about our use of cookies and other similar technologies, see “Our use of cookies and other tracking mechanisms”.

Personal information we collect from other sources. We may also collect or obtain personal information about you through our affiliates, business partners and from other third-party sources, such as public databases, data analytics providers, internet service providers, operating systems and platforms, and vendors and service providers who provide services on our behalf.

How we may use personal information

We may use the personal information we collect for the following purposes:

  • Operate our business. To provide and operate our Services, communicate with you about your use of the Services, provide troubleshooting and technical support and for similar support purposes.
  • Communicate with you. To respond to your communications, inquiries and to fulfill your requests, such as to send you requested materials and newsletters, and information and materials regarding our products and services. We also use this information to send administrative information to you, such as information regarding the Services and changes to our terms, conditions and policies.
  • Marketing and promotions. For marketing and promotional purposes. For example, to send you marketing communications and information about our Services, ResMed events, technologies and new offerings, including via email and SMS in compliance with applicable laws and in accordance with your preferences that we believe may be of interest to you.
  • Customization and personalization. To personalize your experience within the Services by presenting products and offers tailored to you.
  • Research and development. To conduct research and development, to recruit you as a candidate for studies related to our products and services and to contact you about participation in our studies, events or similar offerings.
  • Surveys and feedback. To administer surveys and questionnaires, such as for market research or user satisfaction purposes.
  • Promotions and contests. To allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your personal information, so we suggest that you read these rules carefully.
  • Planning and managing events. To plan for events, studies and for other event management purposes, including registration, attendance, connecting you with other event attendees and contacting you about relevant events, studies or offerings related to your use of the Services.
  • Audits and assessments. To conduct financial, tax and accounting audits, audits and assessments of our operations, privacy, security and financial controls, risk and compliance with legal obligations, our general business, accounting, record keeping and legal functions and to maintain appropriate business records and enforce company policies and procedures.
  • Compliance and legal process. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding, to respond to a subpoena, warrant, court order, or other legal process, or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.
  • Auditing, reporting and other internal operations. For our business purposes, such as data analysis, audits, fraud monitoring and prevention, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities and for internal quality control and training purposes.
  • General business and operational support. To assess and implement mergers, acquisitions, reorganizations, bankruptcies and other business transactions, such as financings, and to administer our business, accounting, auditing, compliance, recordkeeping and legal functions.

How we may disclose personal information

We may disclose the personal information we collect for the purposes described above and as follows:

  • Affiliates, subsidiaries and business partners. We may share your personal information with our affiliates or subsidiaries and any company owned or controlled by ResMed. ResMed also partners with other businesses to offer products and services and we may disclose your personal information to those business partners.
  • Vendors and service providers. We may disclose your personal information to vendors and service providers who perform functions and provide services on our behalf. These vendors and service providers are contractually required to keep your personal information confidential and to use your personal information for the sole purpose of performing the services we asked them to provide. These vendors and service providers may include website hosting and IT providers, marketing and marketing research providers, customer support, data hosting, analytics and storage providers, analysis and processing providers, email solution providers, auditors, consultants and legal counsel.
  • Marketing and analytics providers. We may also disclose your personal information, such as device and browsing, and activities and usage information, with marketing and advertising networks, data analytics providers and other companies who provide marketing or analytics services on our behalf. For more information, see “Our use of cookies and other tracking mechanisms”.
  • Business transfers. If we or our affiliates are or may be acquired by, merged with or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may disclose or transfer the personal information we have collected from you with or to the other company. We may also disclose certain personal information as necessary prior to the completion of such a transaction or other corporate transaction, such as a financing or restructuring, to lenders, auditors and third-party advisors, including attorneys and consultants, as part of due diligence or as necessary to plan for a transaction.
  • Compliance and legal obligations. We may disclose your personal information if we are required to do so by law or subpoena, or if we reasonably believe such action is necessary to comply with the law and the reasonable requests of regulators, law enforcement or other public authorities. We also may disclose the information we collect to comply with a judicial proceeding, court order or other legal process, including responding to national security or law enforcement disclosure requirements.
  • Aggregate and de-identified information. We may disclose aggregate or de-identified information about users with third parties for marketing, analytics, research or other purposes.
  • Other disclosures. We may disclose personal information to others and in ways not described above after we notify you and/or obtain your consent to the extent required by applicable law.

Our use of cookies and other tracking mechanisms

We, and our service providers, use cookies, pixels, tags and other similar tracking mechanisms to automatically collect information about browsing activity, type of device and similar information within our Services. We use this information to, for example, analyze and understand how you access, use and interact with us through our Services, and to identify and resolve bugs and errors in our Services and to assess, secure, protect, optimize and improve the performance of our Services.

Cookies. Cookies are alphanumeric identifiers we transfer to your device’s hard drive for tracking purposes. Some cookies allow us to make it easier for you to navigate our Service, while others are used to enable and optimize certain Service functions, support the security and performance of the Service or allow us to track activity and usage data within our Service. For more information on how we use cookies, please read our Cookie Notice.

Pixel tags. Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these, in connection with our Service to, among other things, track the activities of users, and help us manage content and compile usage statistics. We may also use these in our emails to let us know when they have been opened or forwarded so we can track response rates and gauge the effectiveness of our communications.

Third-Party analytics and tools. We use third-party tools, such as Google Analytics, which are operated by third-party companies. These third-party analytics companies may collect usage data (using cookies, pixels and similar tools) about our Services to provide us with reports and metrics that help us evaluate usage of our Services, improve our sites and enhance performance and user experiences. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/partners/. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Do not track. Please note that our Services do not recognize or respond to any signal which your browser might transmit through the “Do Not Track” feature that your browser might have. However, you can set your preferences for cookies on our websites as discussed below.

How we retain your personal information

We retain your personal information for as long as needed, or permitted, based on the reason why we obtained it (consistent with applicable law). When deciding how long to keep your information, we consider whether we are subject to any legal obligations (e.g, any laws that require us to keep records for a certain period of time before we can delete them) or whether we have taken any legal positions (e.g, issued any legal holds or otherwise need to preserve the information). Rather than delete your data, we may also de-identify it by removing identifying details. If we de-identify the data, we will not attempt to reidentify it.

Your privacy rights and choices

We make available several ways for you to manage your preferences and privacy choices, as described below:

  • Cookie settings.To prevent cookies from tracking your activity on our website or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set. You can also delete cookies. The “Help” portion of the toolbar on most browsers will show you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to delete cookies. Visitors to our website who disable cookies will be able to browse the website but some features may not function.
  • Surveys. You have the choice to participate in our surveys, contests or sweepstakes. This also includes the choice to opt-out at any time.
  • Marketing communications. You may consent or withdraw your consent to our use of your personal information for marketing at any time by following the instructions to unsubscribe included in each marketing-related email sent to you. If you opt-out of receiving marketing-related emails from us, we may still send you administrative messages relevant to any specific services you may have signed up for.

External links and features

Our Services may contain links to third-party websites or features. Any access to and use of such linked websites or features is not governed by this Policy but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third parties, including their collection of your personal information. You should review the privacy policies and terms for any third parties before proceeding to those websites or using those features.

Children’s privacy

Our Services are not intended for, or directed to, children, and we do not knowingly collect personal information from children under the age of thirteen (13). If you are under 13 years of age or otherwise considered a minor under the laws of your country of residence, please do not use or access our Services at any time or in any manner. If we learn that we have received information directly from a child who is under the age of 13, we will delete such information from our systems. If you are a parent or legal guardian and become aware that your child has provided us with personal information without appropriate consent, please contact us by sending an email to support@ariahealth.com.

Changes to this policy

The Policy is current as of the Effective Date set forth above. We may change, update or modify this Policy from time to time, so please be sure to check back periodically. We will post any updates to this Policy here. If we make any changes to this Policy that materially affect our practices regarding our use of the personal information we have previously collected from you, we will notify endeavor to provide you with notice.

Contact Us

If you have any questions or concerns about this Policy, please contact us using the information below:
Privacy Office
ResMed Corp.
9001 Spectrum Center Blvd, San Diego, CA 92123
Tel: +1 (866) 647-0691
Email: support@ariahealth.com

9001 Spectrum Center Blvd Suite 200
San Diego, CA 92123

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